Complaints

Complaints

It is our intention to provide you with a high level of customer service at all times. If there is an occasion when we do not meet these standards and you wish to register a complaint please contact us by writing to:

Complaints Department
We Insure Excess
Unit 18
Phoenix Industrial Estate
Dudley Road West
Oldbury
West Midlands
B69 2PJ
or by phone: 0121 401 1313.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service on 0300 123 9 123 or 0800 023 4567. The Financial Ombudsman Service Exchange Tower London E14 9SR